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Whether you have a question about saunas, cold plunges, patio furniture, or an existing order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items such as outdoor saunas and cold plunges may have specific delivery timelines noted on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment. If you have questions about your delivery status, feel free to email us or call during business hours.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on conditions and how to initiate a return. Our team is happy to walk you through the process if needed.
Can I exchange an item for a different option?
We are happy to help with exchanges on eligible products within our return window. Contact us with your order number and the item you would like instead, and we will guide you through the next steps.
How do I choose the right sauna or cold plunge for my space?
Each product page includes detailed dimensions, material specifications, and recommended space requirements. If you need personalized guidance on selecting the right sauna, cold plunge, or patio furniture set for your outdoor area, our team can help you compare options.
What materials are used in your patio furniture and fire pits?
Our outdoor furniture and fire features are crafted from weather-resistant materials designed for lasting quality in outdoor environments. Specific material details, including frame construction and finish types, are listed on each product page for your reference.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Thoughtful Response
We respond to every inquiry within 24 hours so you never feel left waiting.
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Your personal information is protected with industry-standard encryption at every step.
Refined Quality
Owned and operated by Aura Elite Wellness, every product is thoughtfully curated for lasting outdoor comfort.
30-Day Returns
Shop with confidence knowing eligible items can be returned within 30 days per our Return Policy.
